Frequently Asked Questions
AMARA FAQ: Clear answers for your stay in Frigiliana & Nerja.
Decision-first FAQs to help you book with clarity and confidence — and to set expectations for a calm, respectful stay in Frigiliana and Nerja.
Booking & Payment
How does the booking process work?
Choose your dates, see the final price and minimum-stay requirement, and complete the reservation on our secure booking page.
Is my booking confirmed instantly?
If the calendar is available and the booking completes successfully, you’ll receive an email confirmation. If anything requires manual review, we’ll contact you promptly.
Which payment methods are accepted?
Payment options shown at checkout depend on your country and the booking settings. You’ll always see the available methods before confirming.
When will my payment be charged?
The exact timing is shown during checkout (and in your confirmation). Some reservations charge immediately; others follow a scheduled payment rule.
What is your cancellation policy?
Free cancellation up to 7 days before arrival. After that, the booking is non-refundable. The final rule shown during booking applies.
Stay & Comfort
What kind of accommodation is AMARA?
AMARA offers self-catered apartments (not a hotel). The core collection is designed for calm stays in Frigiliana and Nerja — especially for couples and adults seeking quiet.
Is AMARA suitable for parties or celebrations?
No. AMARA is intentionally calm and not suitable for parties, celebrations, or large groups.
Do you provide daily cleaning or hotel-style services?
No daily hotel service. You’ll find a well-prepared space for self-catered living. Any optional services (if available) are communicated separately.
Are linens and towels included?
Yes, essentials like linens and towels are provided. Specific details vary by apartment and are listed in the unit information.
Is Wi-Fi available?
Yes, Wi-Fi is available. If you plan to work remotely, we recommend checking the unit notes and contacting us for any specific requirements.
House rules & policies
What are check-in and check-out times?
Check-in is from 15:00. Check-out is by 11:00. If you need a special arrangement, ask in advance — it depends on availability.
Is smoking allowed?
No. All homes are non-smoking.
Are visitors allowed?
Registered guests only. This keeps the stay calm and secure for everyone.
What is the minimum stay?
Minimum stay varies by season and apartment. The exact requirement is always shown during booking.
Location & Arrival
Is a car necessary?
It depends on your plans. Many guests enjoy having a car for beaches around Nerja and day trips, but you can also explore locally and use taxis for selected routes.
Where can I park?
Parking options vary by location. We share practical guidance in the arrival information and in your pre-arrival message.
How do I get directions and check-in instructions?
You’ll receive arrival instructions before your stay. If you need them earlier for planning, contact us.
Access & mobility
Are there stairs?
Stairs are common in Frigiliana. Each apartment has specific access notes (for example: “1 step at entrance” for Farah). Please check the unit details before booking.
Is AMARA suitable for guests with reduced mobility?
Some units may be more suitable than others. Because access differs, we recommend checking the unit notes and asking us if you have specific mobility needs.
Pets
Are pets allowed?
Pets are allowed in selected homes (typically on request) with a fee of €15/day. The booking flow and unit notes indicate the final rule.
Trust & safety
Is AMARA legally registered?
Yes. License numbers are listed on our Amenities & Policies page.
Who can I contact during my stay?
You’ll receive clear contact details as part of your arrival information. For urgent issues, use the provided primary contact channel.
Why book directly?
Direct booking gives you the clearest, most up-to-date information on rules, availability, and final pricing — with fewer intermediaries.
Note: The final rules, price, and minimum-stay requirement shown during booking always apply.